Although many online merchants are slow to adapt to chat software, many shoppers love using live chat applications. According to the E-Tailing consultancy and Bold Software, it seems that those shoppers who find a website with a chat program enjoy using it.
A survey of 2,000 shoppers was conducted in February. It revealed that 20% prefer websites that provide a chat option. Chat software is popular because it's easy to use and customers love it. You can also find the best live chat software training and fully managed services.
Live chat software is driven by the human factor
Chat software is a top choice for customer service because it allows customers to quickly feel at ease with the quick replies, knowledge, and friendliness of chats. Chat software can be added to any website to help customers make real-life purchases.
Live chat applications are fast
When it comes to answering customer questions and providing immediate answers, it is difficult to argue the benefits of live chat software. 77% of respondents to the survey said that live chat software is their preferred method because they can get the answers they need quickly.
It is highly desirable to use live chat software for demographic purposes
The top reason a merchant should install live chat software is that the average shopper is searching for it before buying. On average the advocates of the live chat software are between the ages of 30 and 50 with a sizable income.